Shipping & Delivery
Can I prearrange the date of delivery?
Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.
Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.
Do you deliver during weekends and holidays?
Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.
I need my order now, can SANTE STORE FOR PREFERRED CUSTOMERS PH speed up the delivery?
Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe or even EARLIER.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 2-7 business days.
I ordered multiple items, but why did I receive only one email and one tracking number?
We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.
How can I know the exact date and time of delivery?
Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.
What if I am not at home when the package arrives?
You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.
You can also CONTACT US immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.
Is there any domestic area SANTE STORE FOR PREFERRED CUSTOMERS PH can not deliver to?
We can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.
We work in partnership with LBC. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 12 business days with the exception of some remote areas.
Does SANTE STORE FOR PREFERRED CUSTOMERS PH offer international shipments?
International shipment is not available at SANTE STORE FOR PREFERRED CUSTOMERS PH at the moment.
Can SANTE STORE FOR PREFERRED CUSTOMERS PH deliver the package to my office?
We will deliver your order following the address you provide during checkout, whether it is your house address or office address.
In case you want to change your delivery address afterward, please send us your inquiry at CONTACT US Page, we will help you to change the address and also send you a confirmation once done.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.
Can I pick up my order at SANTE STORE FOR PREFERRED CUSTOMERS PH office?
If you're in Tuguegarao City, Cagayan, Area, you can visit our office at 2nd floor the LACE building, Mabini St., corner Arellano St., Ugac Sur, Tuguegarao City, Cagayan.
Can I purchase multiple items and have it delivered to different shipping addresses?
We currently do not offer delivering different items to different addresses for the same order.
Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).
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